Based on a ghastly experience last night at the St. James Theater showing of Frozen the Musical, I thought this guide might be useful, especially if it were forwarded far and wide to people who might actually need the information provided.
When buying tickets for a show, be sure you understand the seating, restroom and stairs/elevator situation in the theater you’re going to attend. Many New York theaters were built many years ago when people with physical limitations never attended shows or if they did, their interests were ignored in the design. Most of the older theaters have chosen not to spend the resources to update their facilities; apparently, the law does not require them to do so.
It is, therefore, common to find that tiny restrooms are not anywhere near your seats or indeed on the same level as your seats. This can be disconcerting during what are sometimes short breaks relative to the lines that form even at the men’s facilities. By way of example only, our balcony seats at the St. James involved a 77- step climb from the entry level, and the men’s room up there had two urinals. There are no elevators. The extent of the climb is not covered on the ticketing website, www.frozenthemusical.com but only in the Accessibility section of the website for the theater where no tickets may be purchased and that took some searching to find. https://www.jujamcyn.com/shows/frozen/
Note carefully whether your show has intermissions. Many Broadway shows run two hours or more without an intermission. This can be challenging for … well, you know.
When considering a show to see, think carefully about the likely makeup of the audience. Frozen’s website says it is “intended for ages 8+ and is not recommended for anyone under the age of 4. If you have already purchased a ticket for a child under 4, please contact Disney Theatrical Guest Services.” All well and good, but there were many children under 4 in the audience on Saturday night. However, candor compels me to note that by-and-large the children were better behaved than some of the “adults.” More on that later.
One of the consequences of a show like this is that many children need booster seats to see over the heads of adults in front of them. This was not so much as issue for most of the small kids, but once the “adults” saw what was happening, they too asked for booster cushions. This led to a cascading effect as people in higher rows were confronted with tall adults now even taller and they too asked for cushions. And so on.
Another consequence of such a show is that many audience members have seen the movie, know the story and react viscerally to events. This led to considerable hooting and hollering at various developments in the show. While audience enthusiasm should be encouraged, it can be disconcerting and overshadow what is happening on the stage. It seems more important to these guests to make noise than to hear what is happening next. Be prepared.
Now, for some rules of “adult behavior.” These are based on observed behavior at musicals, shows and even ballet performances at Lincoln Center.
- Do not make out with your partner.
- Do not lean on your partner, then shift your body far away, then later back, then ….
- Do not talk to your partner when the show is underway. Save it for the break or the end.
- Absent a genuine physical emergency, do not leave your seat for the restroom or bar while the show is underway. If you do, you should NOT return to the theater until the intermission.
- Keep your shoes on and your feet on the floor. Do NOT put your bare feet on the seat.
- During intermissions, do not sit in your seat obsessively taking selfies.
Last night, the young woman seated next to my wife did this during the break, taking photo after photo as she adjusted her hair, changed the tilt of her head, made “sexy” shapes of her mouth and so on. It was distracting and obnoxious.
- Do NOT get out of your seat until the intermission.
Last night there was an unexpected break in the show, when a prop malfunctioned. An announcement was made but no directive to remain seated. Two stage staff struggled to fix the problem. Numerous “adults” now decided to go to the restroom or to the bar, then returned after the show started, struggling to return to their seats in the dark. The theater personnel should have prevented this, but regardless, act like an adult and have some respect for the other guests and for the performers.
- Do NOT treat the theater as if you’re at a baseball game. This is not the venue for rustling plastic wrappers, sharing candy and nuts and slurping drinks.
- The seats in many older theaters are quite narrow and there is little room between rows. Either check your coats or keep your coat and other belongings within the area of your seat.
- DO NOT KEEP YOUR CELLPHONE ON DURING THE PERFORMANCE. DO NOT SNEAK PHOTOS OR RECORDINGS. DO NOT TEXT, EMAIL OR TALK. JUST DON’T.